The online betting industry nowadays is obliged to have customer support services to provide first aid to the bettors. From the moment you enter the betting site to the moment you leave it, you may have questions and different kinds of problems. And if you’re looking for the best bookmaker around, you need to pay attention to the level of support they have. Leading bookmakers like MelBet, who are licensed under the local regulators, have an extensive site with various support methods. As a result, you can get immediate help from professional support managers. So, let’s have a look at what methods are presented and which methods will be suitable for your exact request. 

About MelBet

About MelBet

MelBet is a secure betting platform in Nigeria that was founded back in 2012. Since then, the brand has grown significantly and developed many new features such as live betting, live streaming and created two excellent applications for iOS and Android. Melbet is licensed by the National Lottery Commission of Nigeria. For more details, read the review on Melbet odds and other features with guides and tutorials on how to register, deposit, claim bonuses, and withdraw winnings.

Available Customer Support Methods at MelBet

Available Customer Support Methods at MelBet

MelBet is one of the top-rated bookmakers, with many positive reviews from thousands of players. In order to maintain the same level for a long period of time, the bookie needs to offer responsive customer support. MelBet in Nigeria has some solid options for you, including email, phone number, live chat, and an extensive FAQ section.

Live Chat

It’s important to have access to all of these methods around the clock. Luckily, you can use live chat, make phone calls, write emails, or search for your question in the FAQ section at any time of the day or night. Also, the response time is different for each method. Email inquiries are reviewed and responded to throughout the day. Live chat and phone requests are answered immediately.

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Best Support Methods in Nigeria 

Best Support Methods in Nigeria 

The first impression of any bookie comes from the intention of the bookie to its customers. That’s why support methods are crucial indicators of trustworthiness. And each bookie is responsible for the comfort of its users. So let’s look at the main methods and how to use them properly. 


Sending an email is a common way to communicate with the bookmaker. Email is great for complex and extensive questions or complaints. However, when it comes to urgent questions, email is not the best option. To send an email to MelBet, you need to copy the address and paste it into the recipient field. 

Live Chat

This is the opposite of the e-mail method and is suitable for quick and basic questions, including how to register an account, claim the bonus, make a deposit and withdraw. It’s also possible to get information about betting tools, markets and available types of bets. To open the live chat, you should visit the home page and look at the bottom right corner, then click on the “Ask a question” window.


There is also a quick form right on the page. It’s a kind of email option that sends a letter when you fill out the form. To fill out this form, you will need to provide your name, email address, and comment. The answer to your question or complaint will be sent to your email address.

Phone Number 

If you have an urgent question, there’s a hotline that will take you straight to the office. Calling is an excellent way to get answers quickly. For example, if your deposit hasn’t arrived or a withdrawal request hasn’t been approved, you should call the manager and resolve the problem. 

The Importance of Customer Support 

The sports betting and gambling industry is financially demanding, so having support on betting sites is crucial. No one wants to lose their winnings due to mistakes or be denied during the withdrawal process. However, MelBet values the reputation around the brand, that’s why to keep the brand reputation on the same level, it has all available support methods to solve any question in a matter of seconds. So, when we review a betting site, one of the first things we consider is how fast the support works. Let’s take a look at the most common issues that are resolved via support chat. 

  • Problems registering. Newcomers may have trouble registering on the new site. Support is a tool to help you register. The easiest way is to ask for a registration tutorial via live chat. You can also find the tutorial in the FAQ section. 
  • Get the bonuses. It’s hard to get bonuses if you’re not familiar with the process. Usually, players face difficulties when it comes to bonuses other than deposit or welcome. To get birthday gifts or loyalty payouts, you need to learn the key principles and requirements. To know all the current bonus requirements, be sure to contact support. 
  • Withdrawal requests. Another controversial and popular question is finding out about the withdrawal process. Even before you get to the point of withdrawing your winnings, make sure you ask about the wagering requirements. Find out about minimum and maximum limits, fees and times. 
  • Wagering requirements. This topic is as popular as withdrawals and bonuses combined. That’s because wagering requirements are the set of rules you must follow to withdraw your bonus money. Wagering the bonus is crucial. Otherwise, you won’t be able to get your winnings from the bonus credits.


Melbet Conclusion 

The growth of new betting sites has triggered the appearance of many bad-faith platforms. So, to avoid them, you need to become friendly with the support. If you’re looking for a safe and secure experience, you need to ask for the legislation documents, ask for the license number, and ask about the bonus, withdrawal, deposit, and policies. If the site offers the full list of documents, you can join the bookmaker without worries.

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